The following is an excerpt from an interview originally published by FinLedger with Rohan Amin, Chief Information Officer of Chase’s Consumer & Community Banking unit. The complete interview is available here.
When the coronavirus pandemic hit in 2020, banks were among the many institutions moving quickly to adapt to all the changes that came with it.
Suddenly, mobile and digital banking were on the rise as fewer people went to branches in person.
When it came to institutions moving quickly to meet shifting consumer needs, JPMorgan Chase was no exception.
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