- Coinbase just hired former Twitter and Salesforce executive Tina Bhatnagar to improve the company’s customer support.
- Bhatnagar has two major tasks: to double the size of the company’s support team in three months, and to expand its phone support into a 24/7 service by the second quarter of 2018.
- It’s the latest step taken by the crypto unicorn to curtail widespread criticism about its ability to handle customer concerns while scaling.
The $1.6 billion cryptocurrency startup Coinbase has hired a new executive to manage customer support, the company announced Monday.
Tina Bhatnagar — who formerly worked in executive-level operations roles at both Twitter read more >>>