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Umpqua Bank promises a ‘people first’ customer experience, but it’s actually better online than in person

woman using bank machine

  • Bank customers want an easy online banking experience, good customer service, and low fees. Umpqua Bank, out of Oregon, promises all three.
  • Its apps and website are solid and easy to use, but customers complain that bank branches are inefficient and employees aren’t providing the promised “people first” experience.
  • Overall, Umpqua Bank is worth checking out if you’re looking for a free checking account that’s easy to access online, but it might not be the right bank for everyone.
  • Learn more about Umpqua Bank’s checking accounts »

When it comes to banks, customers typically have one of two complaints: read more >>>

Source:: BusinessInsider.Com