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Low borrower satisfaction carries significant business consequences for mortgage servicers. Dissatisfied or confused borrowers are more likely to complain to regulators, generate costly call center volume and lengthen loss-mitigation processes. J.D. Power’s 2025 U.S. Mortgage Servicer Satisfaction Study reveals a widening gap in borrower satisfaction between origination and servicing experiences. While borrowers are happier than […]

The second-lien market is entering a new growth cycle, and Deephaven is helping lead the conversation. With projections exceeding $60 billion in originations for 2025, second liens have moved from a niche product to a mainstream financing tool for both homeowners and investors. U.S. homeowners collectively hold $35 trillion in home equity, and roughly 85% […]

loanDepot reported a smaller loss in the third quarter as higher loan volumes, improved margins and increased servicing income boosted its results. Revenue for the California-based mortgage lender rose 14% from the previous quarter to $323 million, while adjusted revenue increased 11% to $325 million. Pull-through weighted gain-on-sale margins rose 9 basis points to 339 […]

Rithm Capital will no longer use Onity Group’s servicing subsidiary, PHH Mortgage Corp., as the subservicer of a $33 billion portfolio primarily composed of pre-2008 loans — ending an agreement that has lasted nearly a decade. Onity, which released its third-quarter earnings on Thursday, said it was notified by Rithm on Oct. 31 of its […]

The way that mortgage lenders assess credit risk is undergoing its biggest overhaul in decades as the Federal Housing Finance Agency (FHFA) is preparing to roll out a new framework that allows lenders to use two scoring models — FICO 10T and VantageScore 4.0. FHFA Director Bill Pulte and the Trump administration have voiced support […]

United Wholesale Mortgage (UWM) capitalized on the year’s lowest mortgage rates in the third quarter, closing $41.7 billion in loan origination volume, its best quarter performance since 2021.  “We’ve been prepared for a rate rally for years, and the third quarter of this year is a little bit of a glimpse of what it would […]

Just hours ahead of its Q3 2025 earnings call, loanDepot announced on Thursday morning that it has hired Nikul Patel as its chief growth officer. Patel will oversee acquisition activities and customer engagement for the California-based lender. “Nikul is a significant hire who will be a transformational member of our leadership team,” said loanDepot’s founder […]

Guild Holdings Co., the parent company of Guild Mortgage, announced its Q3 2025 earnings on Wednesday afternoon, posting a net revenue of $307.4 million that compared favorably to figures of $279.4 million in Q2 2025 and $159.3 million in Q3 2024. Guild’s net income for the third quarter was $33.3 million, compared to $18.7 million in […]

Once again, the latest quarterly New York Fed Household Debt and Credit report reinforces a story I have been talking about for a long time: homeowners in America are in solid financial shape, while those who cling to the narrative of the 2008 housing crisis still require a dose of gloom therapy. Two laws that […]

Sam Bjelac “Sam’s deep knowledge of the TPO and Non-QM sectors, paired with his passion for broker partnership, makes him an invaluable addition to our leadership team,” Foundation Mortgage on Wednesday announced the hiring of Samuel Bjelac as senior vice president of national sales for third-party originations (TPO). Bjelac, who brings more than two decades […]

NewDay USA on Wednesday announced two leadership appointments to help lead the launch and expansion of the company’s new mortgage offering, NewDay Home — a program that allows veterans to purchase a home with no down payment and no money out of pocket for closing costs. Ken Harthausen has been named president of NewDay Home’s […]

Point and funds managed by Blue Owl Capital have issued a $390 million securitization of home equity investment (HEI) assets, the companies announced on Wednesday.  The transaction, which closed on Oct. 28, is the third rated securitization so far this year and the sixth overall since 2015 for Point, a California-based home equity investment platform. […]

Mortgage applications decreased 1.9% from one week earlier, according to data from the Mortgage Bankers Association’s (MBA) weekly mortgage applications survey for the week ending October 31, 2025. On an unadjusted basis, the index decreased 3% compared with the previous week. The refinance index decreased 3% from the previous week and was 151% higher than […]

​Extreme weather events are now more than just an occasional disruption; they are redefining the landscape of housing finance. And, the frequency and intensity in which these events occur, combined with rising insurance and utility costs, fluctuating property values, and shifting housing rates, provide challenges for lenders looking to effectively streamline operations, mitigate risk, and […]

NEXA Lending announced another change to its C-suite on Tuesday, promoting Rana Mortensen to chief administrative officer. In her new role, Mortensen will oversee the company’s administrative operations across multiple departments — including facilities, human resources, people operations, corporate events and internal communications — while ensuring the execution of NEXA’s strategic vision. NEXA CEO Mike […]

Knock, a real estate technology company that helps homeowners buy before they sell, is launching a new loan product. On Tuesday, the company announced the debut of Knock Bridge Loan Plus.  The new offering provides the same benefits as the company’s original bridge loan product. This includes its guaranteed backup offer program and the same […]

A full overhaul of the loan-level price adjustment (LLPA) matrix — the risk-based fees applied to conventional mortgages — is not currently under consideration by the Federal Housing Finance Agency (FHFA). Instead, Barry Habib — the MBS Highway founder and CEO who joined Fannie Mae’s board of directors in July — said the approach has […]

Senate Democrats have introduced a bill to expand Social Security Administration (SSA) and Department of Veteran Affairs (VA) benefits by $200 per month for six months, aiming to provide economic relief amid persistently high inflation.  The move follows the Oct. 24 announcement of an average cost-of-living adjustment (COLA) of 2.8% in 2026 for the 53 […]

Stockton Mortgage Corporation is suing Ixonia Bancshares (dba Novus Home Mortgage), along with 18 former employees – including manager Logan Hoffman and loan officers – alleging they “defected en masse” and breached their contractual obligations of non-solicitation and confidentiality. The lawsuit was filed on Oct. 22 in the U.S. District Court for the Northern District […]

In today’s mortgage landscape, success depends not on choosing between automation and people, but on balancing both to create a stronger, more adaptable organization.  As the industry undergoes seismic shifts in technology and customer expectations, companies that master this balance will lead the future. In a mortgage industry shaped by volatility, compressed margins, and shifting […]

The inspector general position at the Federal Housing Finance Agency (FHFA) is currently vacant after the reported ouster of Joe Allen.  Allen, who was appointed as acting inspector general in April 2025, also served as chief counsel for the Office of Inspector General (OIG). It remains unclear when he left the position or whether he continues […]

NewDay USA, a national mortgage lender that serves veterans, on Monday announced a new loan offering designed to help veterans and service members buy homes by addressing one of the biggest financial barriers — closing costs. The product, NewDay Home, allows qualifying borrowers with steady employment, strong credit and sufficient income to secure a fully […]

Sun West Mortgage Co. (SWM) has filed a lawsuit against First National Bank of Pennsylvania (FNB) for failing to repurchase two reverse mortgages worth more than $850,000 from Fannie Mae, alleging a breach of a 2017 settlement agreement.  The case involves reverse mortgages transferred from a bank acquired by FNB to Sun West. Fannie Mae […]

Top-50 U.S. mortgage servicer BSI Financial Services has a similar strategy as other major players when it comes to acquisitions of mortgage servicing rights (MSRs) — focusing heavily on high-performing notes backed by Fannie Mae, Freddie Mac and Ginnie Mae. Allen Price, the company’s senior vice president of sales, transaction and client management, said that […]

Nationwide Mortgage Bankers Inc. (NMB) has named Traci Harding as its executive vice president of credit risk and product development, the company announced earlier this week. Harding joins the Melville, New York-based lender with more than 25 years of experience in the mortgage industry. She will be based in NMB’s new Southeast operations center in […]

Financial services platform Robinhood and Sage Home Loans announced an exclusive offer on Monday, allowing Robinhood Gold subscribers to access mortgage rates at least 0.75% below the national average, along with a $500 credit toward closing costs on a new home purchase or refinance through Sage Home Loans. Gold subscribers are described as a subscription-based […]

After a decade of home price growth, many homeowners today are sitting on a mountain of equity. Tappable equity hit a record high in Q2 of this year, when 48 million mortgage holders reportedly had an average of $213,000 in accessible value.  That growing equity has translated into a renewed interest in home equity (HE) […]

Welcome back to Tech Pulse — HousingWire‘s weekly series rounding up the latest in technology news, including tools, integrations and trends that impact mortgage and real estate. Here’s what happened this week: Zillow’s Follow Up Boss privacy policy changes spark industry debate Zillow‘s updated privacy policy for Follow Up Boss has sparked debate among real estate agents. The policy introduces […]

Non-QM production at multi-channel mortgage lender Newrez has surged 40% in recent months, with company leaders pointing to enhanced guidelines and growing demand for second mortgages as key drivers of record-breaking wholesale production. Coming off of the company’s Q3 2025 earnings report on Thursday, Tony Kottenbrock, Newrez‘s head of wholesale, sat down with HousingWire to […]

Ocrolus, an AI-powered data and analytics platform for credit decisioning, recently announced it’s adding automated conditioning to its suite of products. The new solution allows mortgage lenders to move faster, increase loan quality and reduce compliance risk. The new capabilities, announced at the Mortgage Bankers Association’s Annual Convention and Expo in Las Vegas in mid-October, […]

The National Reverse Mortgage Lenders Association (NRMLA) and other trade groups issued statements of support this week as they seek to have the Senate confirm two key leaders to federal housing posts. The letters reference President Donald Trump’s nominations of Joseph Gormley as president of Ginnie Mae and Frank Cassidy as commissioner of the Federal […]

Carrington Holding Co. on Friday announced that it has agreed to acquire Reliance First Capital from Tiptree Inc., a holding company that combines insurance operations with investment management expertise. “Together with our existing retail recapture, wholesale and correspondent businesses, our agreement to acquire Reliance First Capital looks to add a direct-to-consumer channel, making our mortgage platform […]

Intercontinental Exchange Inc. reported higher-than-expected earnings Thursday as strength in its mortgage technology and data businesses helped deliver the company’s best third-quarter financial performance on record. The operator of the New York Stock Exchange (NYSE) and parent of ICE Mortgage Technology said it earned $816 million, or $1.42 per diluted share, in the quarter ended […]

Fannie Mae cut 62 jobs on Thursday across its operations, technology and diversity teams as part of an ongoing strategy imposed by Federal Housing Finance Agency (FHFA) Director Bill Pulte to reduce positions not related to the enterprise’s core activities. “Today Fannie Mae executed a standard business layoff of over 62 people, across the COO, […]

A completely new status quo for mortgage financing — especially one more favorable toward first-time homebuyers — was cited by real estate leaders as a vital step in improving housing affordability.  For NextHome co-CEO Keith Robinson, affordability can’t be solved without addressing the mortgage system itself — one he says hasn’t fundamentally changed since the […]

We’ve all heard the refrain: it’s never been harder to buy your first home. The narrative almost always circles back to two usual suspects – mortgage rates and home prices. While rates and prices are undeniably visible and powerful levers, they are not the whole story. For industry insiders, the challenge (and the opportunity) lies […]

Rocket Companies reported a third-quarter 2025 adjusted net income of $158 million on adjusted revenue of $1.78 billion, exceeding the high end of its guidance range, the Detroit-based mortgage lender said Thursday. On a GAAP basis, the company posted a net loss of $124 million on total revenue of $1.61 billion, up from Q2 2025’s […]

Mortgage industry experts are divided over the idea of allowing Fannie Mae and Freddie Mac to increase their purchases of mortgage-backed securities (MBS) in order to reduce mortgage rates, a proposal recently suggested by trade groups.  While the government-sponsored enterprises (GSEs) could create demand quickly amid a reduction in the Federal Reserve’s presence in the […]

Dr. Cheryl Travis-Johnson, the executive vice president and chief operating officer of VRM Mortgage Services, died last week, according to the company. Travis-Johnson, an industry veteran with over 30 years of service, joined VRM in 2008 and helped to position the company as a “trusted and innovative partner” in delivering mortgage services. VRM’s press release […]

Top-producing mortgage originator Chris Planto has rejoined Rate as vice president of mortgage lending in the Houston market. Planto returns to Rate from CrossCountry Mortgage, where he most recently served as a senior loan officer. “We are absolutely thrilled to welcome back Chris Planto to our Rate family,” said Todd Heaton, an executive vice president […]

John Bell III, the deputy executive director for the Office of Mission Support at the U.S. Department of Veterans Affairs (VA), has died, according to posts on LinkedIn. Tim Rood, founder and CEO of Impact Capitol, shared the news in a post on Wednesday evening. “I wanted to make sure that folks knew that John Bell III, […]

The legal battle between Katie Sweeney and the Association of Independent Mortgage Experts (AIME) has escalated, with new allegations emerging against United Wholesale Mortgage (UWM). In a motion filed Oct. 28 in the U.S. District Court for the Northern District of Texas, Sweeney sought permission to amend her complaint to add UWM, the title sponsor […]

Freddie Mac released its third-quarter 2025 earnings on Thursday morning, reporting a net income of $2.8 billion. While up from Q2 2025’s $2.4 billion, earnings for the government-sponsored enterprise (GSE) are down 11% year-over-year. The company says the decrease is attributed to “a credit reserve build in the current period compared to a credit reserve release […]

Artificial intelligence is rapidly transforming mortgage operations, driving new levels of efficiency, compliance, and innovation, but the key lies in pairing technology with human expertise. In this conversation, Arvin Wijay, CEO of Consolidated Analytics, and Neil Sahota, the Chief Artificial Intelligence Officer, discuss how their organizations are integrating AI across the loan life cycle to […]

In today’s rapidly evolving financial landscape, mortgage lenders and servicers are facing intense pressure to expand access to credit while maintaining sustainable risk practices. A growing strategy to meet this challenge is the rise of fintech–nonprofit partnerships. These collaborations not only open new doors for underserved borrowers but also provide lenders with scalable tools to […]