When I began working on this piece, I was told that the mortgage community as a whole—and loss mitigation professionals in particular—would be resistant to the message. But I don’t think that’s true. Because not only are we an industry that values the bottom line, we serve the spirit behind the American Dream of homeownership. If there is any segment of our economy that understands aspiration, it’s us.

During the Great Recession, I had the opportunity and duty to work with thousands of families that had aspired to homeownership, but found themselves in varying stages of the default process. Whether details ⇒

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