General World News

Opinion: Servicers should take a page from an originator’s playbook

The digital revolution has changed the game in mortgage lending over the last few decades, resulting in a rise in digital operations such as online applications and eClosings. While digital strategies have focused primarily on origination, mortgage servicing can take a page or two from origination’s playbook to get off the sidelines and into the digital mortgage game.

Servicers have the longest-lasting relationships with borrowers. Therefore, they have the most opportunities to make an impact on the borrower’s experience over the life of the loan. Yet, the digital origination experience today’s borrowers receive details ⇒

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