There were a total of 131 consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) between Jan. 1 and June 10 of this year that were related to the reverse mortgage industry, according to a database maintained by the bureau. This was 52 fewer complaints compared to the same period in 2023.

Of these complaints, 42% were related to “trouble during the payment process,” which primarily had to do with customers seeking to contact their lender or servicer to fix an issue with the management or servicing of a loan. About one details ⇒

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