General World News

Rocket bets big on AI for bespoke customer experiences

Rocket Companies, the parent company of Rocket Mortgage, hired its first chief technology officer this week, bringing former Thomson Reuters and Intel executive Shawn Malhotra into the fold. The hire is Rocket’s latest move to bolster its already robust investment in artificial intelligence.

Varun Krishna, Rocket Companies CEO, sat down with HousingWire CEO Clayton Collins at The Gathering event several weeks ago to talk about the company’s AI strategy and their new AI tool, Synopsis.

This interview has been edited for length and clarity.

Clayton Collins: You entered this business and this industry at a relatively challenging time. What’s details ⇒

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