Rocket Mortgage launched a new artificial intelligence (AI) tool on Tuesday that allows its client experience teams to analyze sentiment, record behavior patterns, transcribe conversations and create tailored experiences during customer interactions. The lender estimates it will save tens of thousands of hours annually.  

That’s the latest step the mortgage lender has taken to integrate AI into its operations. It was announced during The Gathering, HousingWire’s conference in Scottsdale, Arizona. 

“Synopsis is focused on transcribing and interpreting the conversations and the data that we have around our clients — for example, call logs and chat details ⇒

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