In my previous article, we examined whether technology is the problem rather than the solution in the mortgage industry. Despite significant investments to streamline workflows and reduce costs, the industry continues to face escalating origination expenses and cyclical workforce adjustments. This raises a new question: If technology alone isn’t the cure-all, what should the industry focus on next?

Building upon insights shared by Marc Trachtenberg, Chairman and CEO at Silk Title Co. and Founder, President, and CEO at Velocity Labs, LLC, how redefining the customer experience and effectively balancing it with cost and capability may hold the key to details ⇒

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