As lenders look to modernize their quality control operations, many are exploring the potential of artificial intelligence to streamline processes, improve loan quality and reduce risk. In this executive conversation, HousingWire spoke with Trevor Gauthier, CEO of ACES Quality Management, about how QC has evolved over time, how AI is reshaping expectations and what lenders and servicers should be doing now to prepare for what’s ahead.

HousingWire: Mortgage quality control has transformed significantly over the last two decades. From your perspective, what have been the biggest milestones in this journey?

TG: The first milestone was moving away from spreadsheets and homegrown systems. details ⇒

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