Artificial intelligence has become the mortgage industry’s most powerful and most misunderstood new ally. While some lenders chase hype, others are quietly transforming operations with measurable, data-driven automation and AI. Few leaders bridge both the business and technology sides of this transformation as fluently as Rajan Nair, CEO of Indecomm, a provider of the Genius AI suite that powers intelligent automation across the loan lifecycle. In this conversation, Nair discusses the difference between hype and habit, why automation and AI is a marathon, and how lenders can build trust in AI, one workflow at a time.

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