Better.com is using artificial intelligence to handle tens of thousands of mortgage calls each month, cutting costs and speeding service for borrowers, according to a new case study from ElevenLabs, an AI audio company.

The company’s generative AI loan agent, Betsy, powered by ElevenLabs Agents, managed nearly 100,000 borrower calls per month in 2025 and automated 35.5% of inquiries from start to finish. The system placed 1.89 million calls last year, saving loan officers more than 1,600 hours each month in aggregate, the study found.

Better.com initially used a speech-to-speech model but switched to a modular system that combines speech-to-text, details ⇒

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