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a360inc acquires ProVest to expand tech offerings for mortgage industry partners

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Technology and outsourcing solutions company a360inc announced on Wednesday that it has acquired ProVest, a Tampa-based process and litigation information services provider for creditors. Some of a360inc’s key constituencies include mortgage lenders, servicers and investors, as well as title agencies. The deal includes an investment in a360inc by the funds managed by Morgan Stanley Investment […]

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Rithm‘s Nierenberg says firm is not in a ‘race‘ to grow MSRs

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Like its peers, New York-based asset manager Rithm Capital, the owner of multichannel lender Newrez, has invested in building an extensive servicing portfolio over the past few years. This has occurred both organically and through acquisitions as Rithm aims to retain customers when mortgage rates decline from current levels.  But Michael Nierenberg, the company’s chairman, […]

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Three strategies to elevate customer experience in mortgage servicing

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In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on transforming and maintaining an outstanding customer experience specific to our industry, I’ve learned that creating a customer-focused team isn’t achieved through policy, technology, or even training. […]

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Expert describes needs to consider for aging in place

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As a majority of older adults continue to express an overwhelming preference for aging in place in their homes, any decision needs to be made with a full understanding of a particular senior’s needs, capabilities, and access to essential services and people. This was an idea shared by Wayne State University gerontology professor Amanda Leggett […]

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Fewer mortgage complaints filed in Q2: CFPB

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Mortgage-related consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) fell between the first and second quarters of this year, according to a review of the CFPB’s consumer complaint database conducted by HousingWire. A total of 5,652 mortgage-related complaints were submitted to the bureau between Jan. 1 and March 31, 2024. That total fell […]

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Mortgage rates stay put ahead of Fed policy announcement

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As Federal Reserve policymakers meet this week amid a high likelihood they’ll keep benchmark interest rates unchanged, the recent downward movement in mortgage rates leveled off. HousingWire‘s Mortgage Rates Center showed that the average 30-year conforming loan rate was at 7.01% on Tuesday. That figure was unchanged from the same time last week. The 15-year […]

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Mr. Cooper to issue $750M in debt following M&A deal with Flagstar

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Mr. Cooper Group has priced the issuance of $750 million in debt to refinance outstanding mortgage servicing rights (MSR) facilities, an announcement that comes only four days after making public its billion-dollar acquisition of Flagstar Bank‘s servicing assets. On Monday, the mortgage lender and servicer said that its debt offering to qualified investors through subsidiary […]

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CoreLogic adds assets, liabilities to its income analysis tool

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Mortgage technology solutions provider CoreLogic on Tuesday announced that its AutomatIQ Borrower tool is expanding to include asset and liabilities analysis capabilities. The company aims to make the product a “one-stop analysis solution for mortgage lending financial institutions,“ it said in its announcements. AutomatIQ Borrower is designed to provide greater integrity and reliability in the […]

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A recap of gen AI use cases at FHFA’s 2024 TechSprint

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There are plenty of challenges for renters and homebuyers this year, especially when it comes to affordability. But technology — particularly leveraging generative AI — can help solve these challenges in new ways. At least, that was the premise of the FHFA’s 2024 TechSprint last week, which focused on innovative housing use cases for gen AI. […]

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Baron Silverstein on Newrez’s AI journey and the call center question

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Like most of its peers, top-five mortgage lender Newrez is prioritizing the use of artificial intelligence (AI) to provide call center representatives with real-time information on its policies, procedures, and guidelines to improve customers’ experience, according to its president, Baron Silverstein. “From a prioritization perspective, we’re right now, with my management team, focused on customer […]

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HUD, FHA further extend Maui foreclosure moratorium to 2025

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The Federal Housing Administration (FHA) on Friday published Mortgagee Letter 2024-15, which extends a foreclosure moratorium on the Hawaiian island of Maui through Jan. 1, 2025, for FHA-insured forward mortgages and Home Equity Conversion Mortgages (HECMs). The moratorium, initially scheduled to expire on May 6 after a previous extension, was pushed into August earlier this […]

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Atlantic Coast Mortgage adopts Nextwave CRM

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Virginia-based Atlantic Coast Mortgage announced this week that residential and wholesale banking software company CRMNow’s mortgage-oriented customer relationship management (CRM) product, Nextwave CRM, will be used by its loan originators across the 30 states it operates in. “Nextwave CRM was the clear choice to drive our customer-centric culture and CRM initiative,” Patrick Collins, chief strategy […]

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Lower’s Craig Montgomery talks growth goals for mortgage originator mentorships

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On a recent episode of the Power House podcast, HousingWire CEO Clayton Collins chatted with Craig Montgomery, chief strategy officer at Lower and former chief production officer at CrossCountry Mortgage. Collins and Montgomery discussed Lower’s plans for growth, its strategic partnerships and how it looks to adopt an originator-first mindset to push the company toward […]

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Reverse mortgage veteran appointed chair of MISMO working group

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Reverse mortgage industry veteran George Morales has been appointed as the new chairperson of the dedicated reverse mortgage development workgroup (DWG) inside the Mortgage Industry Standards Maintenance Organization. MISMO is a subsidiary of the Mortgage Bankers Association (MBA), which signaled its intent for more reverse mortgage involvement late last year. The reverse mortgage workgroup, which […]

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An eye-opening experience: Housing pros react to the global tech outage

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Mortgage and real estate executives attending HousingWire‘s Artificial Intelligence (AI) Summit in Dallas on Tuesday have already begun to collect some lessons learned from Friday’s global tech outage as the world is still dealing with its consequences.  Different companies were impacted to different degrees by the problem, but executives said it validates their decision to […]

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AARP reveals proposals for national plan on aging

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AARP, the interest group advocating for the wellbeing of older Americans, revealed in a policy paper this month its priorities for a national plan on aging that sufficiently recognizes the changing demographics of the U.S. population, and the trend that will see 20% of all Americans become at least the age of 65 by 2030. […]

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Dunmor promotes two operations leaders

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Real estate lending shop Dunmor has promoted two employees to senior leadership positions. Andy Thienkosol, a veteran in business-purpose lending (BPL), has been named chief operating officer of the California-based lender. Melissa Perez, a former director of operations at First Republic Bank, has joined Dunmor as senior vice president of operations. Thienkosol previously served as […]

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Mortgage income software vendor integrates Fannie Mae income calculator

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Blueprint Solutions, a mortgage technology company that offers income verification tools for the industry, announced this week that it is implementing Fannie Mae’s Income Calculator into its two primary software offerings. This will help the company’s clients to more efficiently access the Fannie Mae tool, the company said. Blueprint offers two variations of mortgage income […]

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Down payment assistance programs hit an all-time high: report

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The number of down payment assistance (DPA) programs for homebuyers has reached an all-time high. That’s according to the second-quarter 2024 Homeownership Program Index report from Down Payment Resource, which tracks homebuyer assistance programs. In Q2 2024, the number of down payment assistance options rose 2% relative to the previous quarter, while the number of […]

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DocMagic founder Dominic Iannitti has died

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Dominic Iannitti “As we mourn the loss of our friend and business inspiration, DocMagic’s longtime leadership team is well-prepared to remain steadfast in our mission and commitment to excellence in the mortgage technology space,” Lori Johnson, DocMagic’s chief operating officer, added. “We have already implemented a comprehensive succession plan to ensure a seamless transition.” Iannitti, […]

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Guild Mortgage unveils in-house AI system

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San Diego-based Guild Mortgage is the latest mortgage lender to announce the use of artificial intelligence (AI) to improve its operations through the launch of an in-house system. The platform, dubbed GuildGPT, is integrated into Guild’s knowledge database and allows employees to deliver customized and instant information on company products and guidelines. Since its launch […]

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Kiavi closes $350M securitization of fix-and-flip loans

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San Francisco-based private lender Kiavi announced Monday that it has closed another multimillion-dollar securitization of residential transition loans (RTLs), bringing its six-month volume of issuances to nearly $1 billion. The $350 million unrated securitization announced this week adds to similar transactions that have taken place since the start of the year. In February, the company […]

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Secondary market for construction financing could help spur multifamily developments

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“A national secondary market for construction financing could allow lenders, like state housing finance agencies and banks, to provide the investment capital needed to get multifamily housing projects built and keys in families’ hands.” This is the conclusion of a new report published by the Center for Public Enterprise, a nonprofit organization that promotes the […]

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Amid global tech outage, HUD reports FHA Connection issues

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The Federal Housing Administration (FHA) on Friday announced that its FHA Connection (FHAC) portal — which provides FHA-approved lenders and business partners with secure online access to computer systems at the U.S. Department of Housing and Urban Development (HUD) — has experienced outages in certain core services, coinciding with a widely reported global technology outage […]

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Sagent hires former Mr. Cooper executive Jaime Gow as CFO 

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Fintech Sagent hired Jaime Gow, a former executive at Mr. Cooper and First Horizon Bank, as its new chief financial officer. The hiring coincided with the departure of the company’s chief technology officer, Uday Devalla.  Warburg Pincus-backed Sagent highlighted Gow’s background in servicing as a reason for hiring him. That’s the exact space in the […]

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FHA proposes updates to reverse mortgage debenture interest rates

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The Federal Housing Administration (FHA) this week published a new proposed policy for the Home Equity Conversion Mortgage (HECM) program, which would update the way debenture interest rates for HECM loans operate. The draft Mortgagee Letter (ML) “proposes updates to HUD’s calculations for the payment of debenture interest for HECM claims and establishes a process […]

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Manufactured housing group encouraged by FHA attention — but concerned about its portrayal

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Last month, the U.S. Department of Housing and Urban Development (HUD) announced the launch of a new program designed to allow for the purchase, refinance or renovation of manufactured housing under a loan program sponsored by the Federal Housing Administration (FHA). The Manufactured Home Community loan product “will help entities to preserve, stabilize, and revitalize […]