Manually updating spreadsheets. Dealing with paper jams in the printer. Remember what office life was like in 2005? If you’re feeling nostalgic, you can find many of the same practices still in place in the investor’s reporting offices of loan servicers today. 

But why haven’t these offices evolved with changing technology? 

It’s partly cultural, but it also reflects how the industry has developed over time. Many of our systems were never designed with data transparency or real-time automation in mind – some servicing platforms even predate the invention of Excel.

When I started in the mortgage industry in the 1990s, data management details ⇒

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