Recent mergers and acquisitions (M&A), regulatory changes and shifting market conditions have mortgage industry experts questioning whether servicers are better positioned than other competitors to capture the next wave of refinances.

Data from ICE Mortgage Technology shared with HousingWire offers a deep dive into servicers’ performance at keeping a borrower in their books after a refinance transaction. It shows that, on average, servicers have retained about 30% of borrowers since the second quarter of 2010. 

Servicer retention, however, varies with market cycles. And, in the current landscape, competition is expected to intensify as Rocket Companies agreed to details ⇒

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