As more companies embrace the incorporation of artificial intelligence (AI) into their business- and customer-facing operations, a concern has emerged among firms focused on delivering services to older people

AI training typically occurs with younger staffers, who could then incorporate unconscious institutional biases that might leave seniors feeling alienated from the technology.

Representatives of Longbridge Financial have spoken to HousingWire’s Reverse Mortgage Daily (RMD) in the past about the company’s forays into the AI space. In 2023, chief operating officer Bill Packer sat down with RMD to discuss potential details ⇒

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