Carrington Mortgage Services announced Wednesday a key step in expanding its artificial intelligence strategy, selecting Kastle as its enterprise AI agent partner to automate servicing workflows and enhance borrower support.

The partnership will bring Kastle’s AI agents into Carrington’s contact center and borrower-facing servicing operations, where the technology will handle high-volume interactions and provide quality control coverage across customer conversations.

Carrington said the partnership is part of a broader effort to modernize its technology infrastructure across government and conventional loan servicing portfolios.

The company is implementing two layers of Kastle’s AI platform: autonomous customer service and collections agents designed to details ⇒

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