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The CEO of HEI Hotels and Resorts said the chain was encouraging customers to authorize tips at check-in to ensure staff were recognized for their hard work.
Guests who opt-in would pay tips when they left the hotel, Ted Darnall told Insider on Thursday. The chain has more than 80 hotels and resorts in the US and around 6,000 staff.
Darnall said better tipping policies — not raises and bonuses — could help hotels and restaurants retain workers amid the US labor shortage. The US Chamber of Commerce has declared the shortage details ⇒
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