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Amazon needs to change how it treats workers if it wants to keep growing

amazon worker loads boxes into a truck

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The deeply reported New York Times investigation into Amazon’s workforce issues contains a lot of fascinating data, but one number jumped out at me the most. In 2019, even before the pandemic, the turnover rate for Amazon’s hourly workers was 150%, meaning it needed to hire enough workers to replace that entire workforce every eight months. That’s a staggering amount of hiring and about double the level of hourly-worker turnover that’s typical in the already high-turnover retail industry.

The Times story describes how Amazon intentionally took a churn-and-burn approach in lower-wage employment areas like details ⇒

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