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As states set up their HAF programs, servicers complain of chaos

HW+ row of houses

The federal government’s signature program to help homeowners from falling behind on their mortgage, having utilities shut off, or being forced out of their homes, is finally being rolled out across America through pilot programs.

But servicers say that dealing with the $10 billion fund, dubbed the “Homeownership Assistance Fund,” has been chaotic and cumbersome. Industry trade groups, which played a key role in getting the program off the ground in March 2021, described the process as “an enormous collaborative effort,” but also as a “complicated thing to process.” 

Still, they say rollout of details ⇒

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