Keynova Group announced on Wednesday the results of its 2025 Mortgage-Home Equity Scorecard, a consumer experience benchmark that evaluates the top 12 U.S.-based mortgage and home equity lenders.

Bank of America and PNC tied for first place in the annual Scorecard. The Scorecard, syndicated since 2005, reviews the digital capabilities and user experience at 12 of the top bank and non-bank lenders in the U.S. This includes eight of the largest financial institutions in home lending: Bank of America, Chase, Citi, Citizens, PNC, Truist, U.S. Bank and Wells Fargo.

Non-depository lenders in the study included Freedom details ⇒