Editor in Chief Sarah Wheeler sat down with Chad Smith, president and COO of Better Mortgage, to talk about leadership, technology, and how they have pivoted their business strategy to meet the needs of this market. Smith joined Better in May 2024 after serving in senior leadership roles at Mission Loans, Caliber Home Loans and loanDepot.

This interview has been edited for length and clarity.

Sarah Wheeler: The mortgage business has had a pretty rough couple of years. How do you lead an organization through those times?

Chad Smith: You have to be nimble. You have to be trying to bring details ⇒

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