General World News

CFPB takes a closer look at consumer mortgage complaints

The Consumer Financial Protection Bureau (CFPB) this week released its 2023 Consumer Response Annual Report, offering an overview of consumer complaints in a variety of industries overseen by the bureau.

While much of the report suggests “a continued increase in credit or consumer reporting complaints, with more than one million of these complaints being sent to the three nationwide consumer reporting companies,” the mortgage industry demonstrates general reactivity to the feedback, according to the report.

The CFPB received about 27,900 mortgage-related complaints in 2023 and sent 23,300 (84%) of them to companies for review details ⇒

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