San Diego-based Guild Mortgage is the latest mortgage lender to announce the use of artificial intelligence (AI) to improve its operations through the launch of an in-house system.

The platform, dubbed GuildGPT, is integrated into Guild’s knowledge database and allows employees to deliver customized and instant information on company products and guidelines. Since its launch in June, the company estimates that nearly 2,000 employees have already accessed the system, which answered more than 20,000 questions. 

That’s relevant when considering that Guild “partners with more than 25 different investors and offers more than 500 distinct details ⇒

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