Intercontinental Exchange Inc. on Tuesday morning unveiled a suite of artificial intelligence-powered voice and chat agents for mortgage servicing, along with new automation tools, during its annual ICE Experience (X26) conference.

The company said the agents, currently in beta testing, are designed to help homeowners manage their loans and complete servicing-related tasks within governed processes.

At the same time, ICE announced the launch of more than a dozen exception-based servicing automation agents.

“Last month, we announced the transformation of MSP’s user experience. Now we are building on that with responsible automation and AI-driven productivity agents that work for both details ⇒

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