There is an ongoing debate in mortgage lending about whether the industry is fundamentally broken or simply experiencing another cycle of technological evolution. Over the past decade, lenders have invested heavily in automation, OCR, verification services, title integrations and income validation tools. Artificial intelligence is now emerging as the next expected leap in efficiency.

Yet despite this sustained investment, core operating metrics have not moved in the direction many expected. The cost to originate a mortgage has increased from approximately $8,300 per loan to more than $11,300 in recent years. At the same time, loans continue to require multiple handoffs details ⇒

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