Editor in Chief Sarah Wheeler sat down with Bill Packer, chief operating officer at Longbridge Financial, to talk about the ways his company is using AI to serve reverse mortgage borrowers. Packer has worked in the consumer lending space for four decades, with deep expertise in technology and operations.

This interview has been edited for length and clarity.

Sarah Wheeler: Technology used to be siloed off from workflows, but that’s been changing in the mortgage industry. How does technology influence workflows now?

Bill Packer: In the reverse mortgage space, we’ve been dominated by such relatively low volumes that much of details ⇒

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