The Consumer Financial Protection Bureau recently released to Congress the 2020 Consumer Response report. While overall complaints were up 54% year-over-year, complaints against mortgage companies were up just 7.5%, and complaints against mortgage servicers were actually down, by 3.5%.

These results are notable considering the sheer speed and impact the pandemic had on the mortgage finance industry.

In a flash, millions of Americans lost their jobs and incomes. Congress responded by passing the CARES Act, which included mandates for forbearance, moratoriums on eviction and foreclosure, and prohibitions against adverse credit reporting. All of it details ⇒

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