Editor in Chief Sarah Wheeler sat down with Sridhar Sharma, executive vice president and chief information officer at Mr. Cooper, to talk about how the company is using machine learning and artificial intelligence to increase productivity while making their customers happier.

Sarah Wheeler: You came into the mortgage space about nine years ago after leading teams at NTT Data and Infosys. Were you surprised at where the mortgage industry was technology-wise? And how do you feel about where we are now in relation to other industries?

Sridhar Sharma: I would say a little bit surprised, but, then you quickly pivot details ⇒

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