General World News

The reverse mortgage lenders with the most consumer complaints in 2023

There were a total of 361 consumer complaints submitted to the Consumer Financial Protection Bureau (CFPB) related to the reverse mortgage industry during the calendar year 2023, according to a consumer complaint database maintained by the Bureau.

Of those complaints, 167 had to do with “trouble during the payment process,” while other topics included payment issues (80), closing issues (63) and application problems (49).

Breaking down 2023 complaint data

The total complaint figure is down from 425 recorded reverse mortgage complaints in 2022 and 386 in 2021, but is higher than the 2020 figure of 247. These are details ⇒

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