Mortgage servicing technology provider Vertyx on Tuesday announced the release of a new Borrower Relationship Management capability that aims to help servicers and investors identify borrower retention and recapture opportunities earlier in the loan life cycle.

The new feature is part of Vertyx’s end-to-end mortgage servicing platform, which is designed to help institutions monitor portfolio performance and measure borrower engagement.

According to the company, the tool uses a “proprietary blend” of indicators to flag mortgages within a servicing portfolio that may require attention. Servicing and retention teams can use these signals to run outreach campaigns across borrower touchpoints like online details ⇒

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