Artificial intelligence may be known for its speed, but in mortgage servicing, the real opportunity is in reshaping decades-long relationships with homeowners, according to Leslie Peeler, executive vice president and chief operating officer at Cenlar FSB.

Speaking at HousingWire’s AI Summit on Tuesday, Peeler told the audience how her time at IBM shaped her view of the technology’s disruptive potential.

One project in the recruiting space, Peeler said, compressed weeks of talent acquisition work into minutes by automating job posting, candidate screening and interview scheduling tasks.

“That really informed my thinking around how AI could be disruptive beyond smaller point details ⇒

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