You hear them in a conference session, jot them down in your notebook, and then weeks later you find yourself still thinking about them while walking the dog, sitting on an airplane or reading another industry headline (from HousingWire, of course).

That happened to me with something Ron Leonhardt, founder and CEO of CrossCountry Mortgage, said during his session with Clayton Collins at The Gathering. He was talking about servicing and why CrossCountry has decided to keep as much of it as possible. His point was incredibly simple but brilliant, which is probably why it has stuck with details ⇒

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