America’s $13.3 trillion mortgage servicing sector shouldn’t be “disrupted” by financial technology, it should be reimagined with fintech. Most new-to-mortgage fintech folks who overuse the word “disruptor” will start by asking, “What are your requirements?” but that’s the wrong question. The right questions — asked by the right servicing fintech experts — clarify how to improve operational, customer service and compliance models. Only then can the tech solutions begin.

In mortgage servicing, it’s not about “disruption” for the sake of sounding innovative. It’s about nuanced innovation — knowing what changes must happen and when, and executing details ⇒

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