Mortgage lenders continue to invest in AI, automation and digital transformation despite ongoing cost pressures. Yet many organizations still struggle to achieve the returns they expected.

Larry Bailey, CEO of Mortgage Workflow Partners, said the problem isn’t the technology itself. It’s that lenders often implement new tools before fully understanding the workflows those tools are meant to improve.

In this conversation, Bailey explains why mortgage workflow governance has become a critical competitive advantage, how institutional knowledge can create hidden operational risks and why lenders should map their processes before purchasing their next technology solution.

Technology only succeeds when details ⇒

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