J.D. Power: Mortgage servicers lag in digital experience
Posted onWhile mobile apps have reshaped customer service across most industries, mortgage servicers are lagging, leading to uneven digital experiences for borrowers. That’s according to the inaugural J.D. Power U.S. Mortgage Servicer Digital Experience Study, released on Thursday. The study is based on 5,223 evaluations from customers of the nation’s largest mortgage servicers. Responses were collected […]